Consumer Protection

PROTECTING CONSUMER SAFETY—Toys should not be toxic or dangerous for children to play with. Our food should not make us sick. The terms for banking and credit accounts should be clear and easy to understand.

LOOKING OUT FOR CONSUMERS

ConnPIRG’s consumer program works to alert the public to hidden dangers and scams and to ban anti-consumer practices and unsafe products.

TROUBLE IN TOYLAND

For 28 years, ConnPIRG’s "Trouble In Toyland" report has surveyed store shelves and identified choking hazards, noise hazards and other dangers. Our report has led to at least 150 recalls and other regulatory actions over the years.

Get our tips for buying safer toys.

BIGGER BANKS, BIGGER FEES

In April, ConnPIRG released a report in which we surveyed more than 350 bank branches and revealed that fewer than half of branches obeyed their legal duty to fully disclose fees to prospective customers, while one in four provided no fee information at all. We also found that despite widespread stories about the “death” of free checking, free and low-cost checking choices are still widely available, if consumers shop around.

Find out how to beat high bank fees.

SEE ALL CONSUMER RESOURCES

Learn what the General Assembly is doing about Consumer Protection with our Legislative Scorecard. 

Issue updates

Blog Post | Consumer Protection

We oppose merger between giants Comcast & Time Warner Cable | Ed Mierzwinski

Along with a number of state PIRGs, we have joined the Consumer Federation of America in a petition to deny the merger of cable/Internet giants Comcast & Time Warner Cable. The petition argues that the FCC must deny the merger, which would perpetuate unrestrained cable price increases, allow terrible service to deteriorate further and stifle innovation.

> Keep Reading
Blog Post | Consumer Protection

The CFPB at Three: A Child Prodigy | Ed Mierzwinski

The Consumer Financial Protection Bureau (CFPB) turned just three years old Monday, July 21st, but when you look at its massive and compelling body of work, you must wonder: Are watchdog years like plain old dog years? Is the CFPB now a full-sized, 21-year-old adult? The answer is no, not yet. The CFPB is still growing and developing and adding programs and projects. The CFPB is, however, at three years old, certainly a child prodigy. Despite overwhelming public support, however, powerful special interests continue to attack it. Yet, the idea of the CFPB needs no defense, only more defenders.

> Keep Reading
Blog Post | Consumer Protection

CFPB to Bank of America: Pay Back Consumers $727 Million | Abe Scarr

This week the CFPB ordered Bank of America to return $727 million to credit card customers for deceptive marketing and unfair billing practices.

> Keep Reading
News Release | ConnPIRG Education Fund | Consumer Protection

Spirit Is Most Complained-About Airline

Spirit Airlines passengers are most likely to complain about their experience, according to a report released today by the ConnPIRG Education Fund. Among major airlines, Spirit generates the most complaints for its size and generates an increasing number of complaints each year. Other most-complained about firms include Frontier Airlines, United Airlines, and American Airlines.

> Keep Reading
Report | ConnPIRG Education Fund | Consumer Protection

The Unfriendly Skies

Consolidation in the airline industry, along with pressures created by new security rules and the recent high cost of aviation gasoline, has changed the way we fly. It seems as if every consumer has an airline travel story—how they were trapped on the tarmac, tricked by fees, missed their connection, or lost their bag.

> Keep Reading

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News Release | ConnPIRG Education Fund | Consumer Protection

Spirit Is Most Complained-About Airline

Spirit Airlines passengers are most likely to complain about their experience, according to a report released today by the ConnPIRG Education Fund. Among major airlines, Spirit generates the most complaints for its size and generates an increasing number of complaints each year. Other most-complained about firms include Frontier Airlines, United Airlines, and American Airlines.

> Keep Reading
News Release | ConnPIRG Education Fund | Consumer Protection

Report: Citibank Most-Complained-About Credit Card Company in Connecticut

Connecticut consumers file more complaints about Citibank than any other credit card company, according to a report released today by ConnPIRG Education Fund. The report, which looked at data from the Consumer Financial Protection Bureau’s (CFPB) public Consumer Complaints Database, also found that Connecticut consumers are 7th most likely to file credit card complaints,

> Keep Reading
News Release | ConnPIRG Education Fund | Consumer Protection

Survey Finds Dangerous Toys on Store Shelves

Dangerous or toxic toys can still be found on America’s store shelves, according to the Connecticut Public Interest Research Group’s 28th annual Trouble in Toyland report.  The survey of hazardous toys found that despite recent progress, consumers must still be wary when shopping this holiday season.

> Keep Reading
News Release | ConnPIRG Education Fund | Consumer Protection

New Report Identifies Banks Consumers Complain About Most

Thousands of Americans are using the Consumer Financial Protection Bureau’s public Consumer Complaints Database to settle disputes with their banks, according to a new report from the ConnPIRG Education Fund. The report highlights banks that generated the most complaints through their various banking services in each state.

> Keep Reading
News Release | ConnPIRG Education Fund | Consumer Protection

Survey Finds Dangerous Toys on Store Shelves

Dangerous or toxic toys can still be found on America’s store shelves, according to Connecticut Public Interest Research Group’s 27th annual Trouble in Toyland report.

> Keep Reading

Pages

Report | ConnPIRG Education Fund | Consumer Protection

The Unfriendly Skies

Consolidation in the airline industry, along with pressures created by new security rules and the recent high cost of aviation gasoline, has changed the way we fly. It seems as if every consumer has an airline travel story—how they were trapped on the tarmac, tricked by fees, missed their connection, or lost their bag.

> Keep Reading
Report | ConnPIRG Education Fund | Consumer Protection

Debt Collectors, Debt Complaints:

This is the fifth in a series of reports that review complaints to the CFPB nationally and on a state-by-state level. In this report we explore consumer complaints about debt collection, with the aim of uncovering patterns in the problems consumers are experiencing with debt collectors and documenting the role of the CFPB in helping consumers successfully resolve their complaints.

> Keep Reading
Report | ConnPIRG Education Fund | Consumer Protection

Credit Cards, Consumer Complaints

This is the fourth in a series of reports that review complaints to the CFPB nationally and on a state-by-state level. In this report we explore consumer complaints about credit cards with the aim of uncovering patterns in the problems consumers are experiencing with their credit cards and documenting the role of the CFPB in helping consumers successfully resolve their complaints.

> Keep Reading
Report | ConnPIRG Education Fund | Consumer Protection

BIG CREDIT BUREAUS, BIG MISTAKES

This report is the third of several that review complaints to the CFPB nationally and on a state-by-state level. In this report, we explore consumer complaints about credit bureaus with the aim of uncovering patterns in the problems consumers are experiencing with credit reporting.

> Keep Reading
Report | ConnPIRG Education Fund | Public Health, Consumer Protection

Trouble in Toyland

The 2013 Trouble in Toyland report is the 28th annual U.S. Public Interest Research Group (PIRG) survey of toy safety. In this report, U.S. PIRG provides safety guidelines for consumers when purchasing toys for small children and provides examples of toys currently on store shelves that may pose potential safety hazards. 

> Keep Reading

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Blog Post | Consumer Protection

We oppose merger between giants Comcast & Time Warner Cable | Ed Mierzwinski

Along with a number of state PIRGs, we have joined the Consumer Federation of America in a petition to deny the merger of cable/Internet giants Comcast & Time Warner Cable. The petition argues that the FCC must deny the merger, which would perpetuate unrestrained cable price increases, allow terrible service to deteriorate further and stifle innovation.

> Keep Reading
Blog Post | Consumer Protection

The CFPB at Three: A Child Prodigy | Ed Mierzwinski

The Consumer Financial Protection Bureau (CFPB) turned just three years old Monday, July 21st, but when you look at its massive and compelling body of work, you must wonder: Are watchdog years like plain old dog years? Is the CFPB now a full-sized, 21-year-old adult? The answer is no, not yet. The CFPB is still growing and developing and adding programs and projects. The CFPB is, however, at three years old, certainly a child prodigy. Despite overwhelming public support, however, powerful special interests continue to attack it. Yet, the idea of the CFPB needs no defense, only more defenders.

> Keep Reading
Blog Post | Consumer Protection

CFPB to Bank of America: Pay Back Consumers $727 Million | Abe Scarr

This week the CFPB ordered Bank of America to return $727 million to credit card customers for deceptive marketing and unfair billing practices.

> Keep Reading
Blog Post | Consumer Protection

Reforming the broken competitive electric supplier market | Abe Scarr

Today, ConnPIRG joined AARP CT and the Connecticut Citizen Action Group to call on lawmakers to pass strong reforms to the broken competitive electric supplier market.

> Keep Reading
Blog Post | Consumer Protection

Avoiding the Debt Trap | Abe Scarr

The Connecticut Legislature is considering a bill to promote student financial literacy. We support the bill and are running our own financial education program on campuses across Connecticut.

> Keep Reading

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TOY SAFETY TIPS ON-THE-GO

From toxic chemicals to choking hazards to dangerous magnets, see what dangerous toys to watch out for while you shop.

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